Frequently Asked Questions






Below are questions that we frequently receive from our customers. Do you have another question that you don't see listed below? Contact us by email and we will get back to you very soon.



Ordering

Wholesale

Shipping

Returns

Products

Certifications

Allergen Info

Storage

Packaging

Company


Ordering

Q.How can I place an order?

  • Consumers seeking products for individual use can order direct from our website. If ordering online, simply add items to your cart and complete the checkout process. Upon order confirmation an account will be automatically created for you. If you wish to become an authorized reseller, you must complete our wholesale application process (see wholesale).
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Q.Where can I buy your products?

  • You can purchase products directly on our website, or at any of our authorized resellers across North America. To find the nearest authorized reseller, please use our store locator.
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Q.Can I order your products outside the United States?

  • We do not process international orders directly. Consumers outside the United States can order Navitas Organics superfoods through www.iherb.com. Canadian customers can check the store locator on our website to find locations nationwide. www.iherb.com is a great online resource for our products, and they do ship internationally.
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Q.Can orders be modified after they are placed?

  • Yes. Please call in and speak to our Customer Service team over the phone by calling 888-645-4282, Monday-Friday 8:00-4:30 Pacific Time.
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Q.Can I place a back order for a product that is out of stock?

  • Unfortunately, we do not have a back order system, so you’ll need to place a new order for the item when it is back in stock. If you need further assistance, you can call in and speak to our Customer Service team over the phone by calling 888-645-4282, Monday-Friday 8:00-4:30 Pacific Time.
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Q.How can I track my order?

  • If you did not receive carrier tracking information, you can call in and speak to our Customer Service team over the phone by calling 888-645-4282, Monday-Friday 8:00-4:30 Pacific Time.
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Q.Do you offer coupons?

  • We offer coupons for our products which can be used at retail stores within the United States. To submit a coupon request, please click here. Unfortunately, we do not have international coupons at this time.
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Q.Do you offer international coupons?

  • We offer coupons for our products which can be used at retail stores within the United States. Unfortunately, we do not have international coupons at this time.
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Q.Do you have an ongoing coupon program I can sign up for?

  • We do not have an ongoing coupon program at this time, but our newsletter is filled with new product information, giveaways, blog posts and recipes from chef Julie Morris, and other exciting news!
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Q.Do you offer sample products for blog/social media reviews?

  • We are specifically looking for insiders to help spread the word and educate about the power of superfoods. We are looking for fitness and nutrition instructors, culinary professionals, professional or competitive athletes, and social and media influencers. For more information about our Insider Program, please visit our Insider Program page.
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Wholesale

Q.How do I become an authorized reseller?

  • The fastest way to create a wholesale account is to email sales[at]navitasorganics[dot]com.
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Q.How can I partner with you as a supplier?

  • Navitas Organics has strong supplier relationships around the globe. If you are a supplier (or distributor) looking to partner with our company, please email sales[at]navitasorganics[dot]com.
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Shipping

Q.How long will my order take to ship?

  • Most orders ship within 48-72 hours from the time they are placed. You should receive your order within seven to ten business days from the date your order is processed (in the United States). International orders (including Canada) can take up to 14 days.
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Q.Can orders be expedited or rushed?

  • Extra shipping costs will be incurred to rush an order but we will try to accommodate your request. Orders normally take a minimum of 48-72 hours to process, please get your request in as early as possible.
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Q.How can I calculate my shipping cost?

A. Rates are dynamically calculated by weight & distance. Most United States orders will ship by UPS or USPS. International parcels will ship by USPS. You can get an approximate shipping cost to your country at postcalc.usps.gov. You can also approximate shipping costs using the following guidelines:

1. Consumer retail orders over $70 get free shipping (continental US only)

2. Wholesale orders over $250 get free shipping (continental US only)

3. No free shipping on any bulk items

4. Orders to Alaska and Hawaii are shipped USPS flat rate, starting at $12)


Q.Do you offer international shipping?

  • We do not process international orders directly. Consumers outside the United States can order Navitas Organics superfoods through www.iherb.com. Canadian customers can check the store locator on our website to find locations nationwide. www.iherb.com is a great online resource for our products, and they do ship internationally.
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Returns

Q.Do you accept product returns or exchanges?

  • We want you to be satisfied with our products. If you have a defective product please return your product with the original purchase receipt if possible. If you purchased directly from us, please contact our Customer Service team over the phone by calling 888-645-4282, Monday-Friday 8:00-4:30 Pacific Time.
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Q.I have a question about returns or credits, who should I call?

  • Our Customer Service Department can answer any questions about returns or credits. Contact us via our online form or call 1 888-645-4282 between Monday through Friday 8:00 a.m. - 4:30 pm PST. We are closed all statutory holidays.
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Products

Q.What is a superfood?

  • The Oxford English Dictionary includes citations for "superfood" as far back as World War I, in the context of "a food considered especially nutritious or otherwise beneficial to health and well-being." Below, is our definition. A superfood is a nutrient-dense fruit or vegetable that contains a high content of antioxidants, protein, omega-3, minerals, fiber or other essential nutrients that have proven health benefits. Nutrient density is the ratio of calories to micronutrients – the vitamins, minerals, antioxidants, and phytochemicals that are essential to health, wellness and feeling great. Nutrient-dense foods, like most vegetables and fruits, have a high amount of valuable micronutrients and a low amount of calories. To protect the ‘super’ quality and nutrient integrity, a superfood must be certified organic and minimally processed.
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Q.Why do some of your products have a warning label on them?

  • In order to inform our customers, we now label our California packaging for several of our organic products with a California Proposition 65 warning. Click here to learn more.
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Q.Do you offer bulk product?

  • Unfortunately, we have completely discontinued the sale of all bulk and raw material items as we dedicate our resources on fulfilling retail packaged orders. We no longer offer our superfoods to be manufactured into other goods.
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Q.What processing methods do you use with your superfoods?

  • Navitas Organics uses minimal processing in order to preserve the vital superfood nutrients of our foods. You can find additional information about the processing of our superfoods here.
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Q.I have a product quality concern, what do I do?

  • You can call in and speak to our Customer Service team over the phone by calling 888-645-4282, Monday-Friday 8:00-4:30 Pacific Time or you can fill out the form here.
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Q.Do you offer samples of your products to consumers?

  • Unfortunately, we do not have sample sizes of our products to send out at this time. We encourage you to be on the lookout for a Navitas Organics demo in your area! You can also click here to sign up for our newsletter, which is filled with exciting news, new product information, giveaways, blogs and recipes from Navitas Executive Chef Julie Morris!
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Q.Why is my product slightly different from order to order?

  • As with any minimally processed organic food, there can be a natural variance in appearance, scent, or flavor profile from crop to crop. If you feel that your product is outside of this normal variance, you can call in and speak to our Customer Service team over the phone by calling 888-645-4282, Monday-Friday 8:00-4:30 Pacific Time.
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Certifications

Q.Are your products raw?

  • We work closely with our suppliers to ensure the lowest temperature processing for our premium superfoods. Almost all of our products are considered "raw" meaning they are low temperature processed to retain as many nutrients as possible. Exceptions include: Acai (flash pasteurized), Coconut Palm Sugar and Gelatinized Maca (gelatinization involves heat). There is no single agreed upon temperature of exposure that determines a foods classification as “raw.” There are also no FDA regulations or third party "raw" certification agencies at this time.
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Q.Are your products GMO-free?

  • Navitas Organics products are Non-GMO Project Verified. That means they’ve met the rigorous standards of the Non-GMO Project- an independent non-profit reviewer that ensures products are made according to best practices for GMO avoidance.
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Q.Are your products kosher certified?

  • Most of our products are certified kosher through Earth Kosher. You can find more information at www.earthkosher.com
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Q.Are your products gluten-free?

  • Yes, our entire line is gluten free, and our Power Snacks and Superfood+ Snacks are Gluten-Free Certified.
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Q.What is HACCP?

  • Hazard Analysis Critical Control Points (HACCP) is a scientific process control system for identifying and preventing biological, chemical and physical hazards in the food production and distribution process. While HACCP is a mandatory program for some food categories in the U.S. such as meat, seafood, and juice, Navitas Organics implements the program on a voluntary basis. We test our foods on a regular basis as part of the HACCP program.
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Allergen Info

Q.Does your packing facility handle allergens?

  • All of our products are packed in a facility that also handles: tree nuts, peanuts, wheat, soy, milk, egg and sesame.
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Q.Do your products contain sulfites?

  • No. Navitas Organics products do not contain sulfites.
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Storage

Q.What is the shelf life of your superfoods?

  • Most of our products have an 18-month shelf life. Our Power Snacks have a 12-month expiry date, and our Nuts and Seeds have a 9-month expiry. The ‘Best By’ stamp on the back of the bag can be read: Month/Day/Year.
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Q.How should superfoods be stored?

  • Refrigeration is not required for most of our products. We recommend that you store superfoods in a cool, dark, dry place. Acai Powder and Hemp Seeds should be refrigerated after opening.
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Q.Are your products safe to consume if they are past their expiration date?

  • Our products are dried or freeze-dried but the potency and flavor decreases over time so we don't recommed using past their expiration date.
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Packaging

Q.What is your packaging made of?

  • Our bags are made of 100% BPA free, non-GMO and food-safe layered plastic film. The current “resin identification code” is a #7 and reflects the type of material used and can help recycle centers sort by type. While this material is recyclable, many municipalities do not yet have the technology to handle multi-layered film packaging. Your local municipality can provide more information on their capabilities.
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Q.What is in the pouch that comes inside some of your bags?

  • Some of our products contain pouches that are oxygen or moisture absorbers which are used to maintain freshness. These are non-hazardous substances that will not harm the body if consumed accidentally. We use iron powder/natural zeolite to absorb oxygen, and silica gel to absorb moisture.
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Company

Q.Media and Press Related Inquiries